General Purpose
The COO is responsible for driving operational excellence across the organization, ensuring seamless execution of strategy and measurable impact on client outcomes. The role requires leadership at the intersection of healthcare operations and technology, with a focus on leveraging data, automation, and AI to scale processes and optimize efficiency. The COO partners closely with technology, sales, and client-facing teams to ensure our platforms and services deliver measurable value to customers.
Duties & Responsibilities
Operational Leadership
- Lead day-to-day company operations with direct oversight of Bill Review, Implementations, and Account Management.
- Ensure operational performance against defined KPIs: turnaround time, accuracy, quality, and cost savings.
- Manage escalation pathways and foster a culture of accountability, transparency, and continuous improvement.
Growth & Revenue Enablement
- Partner with the CRO and Sales leadership to advance late-stage deals, RFPs, and renewals.
- Serve as executive sponsor for top-tier client relationships and escalate support where needed.
- Ensure the smooth onboarding of new clients by working cross-functionally to deliver operational readiness.
Technology & Innovation Partnership
- Work closely with Product, Engineering, and AI/Analytics teams to design, pilot, and implement AI-driven solutions that augment human workflows and automate repetitive tasks.
- Identify opportunities where technology can enhance scalability, minimize friction in client experiences, and increase operational efficiency.
- Champion adoption of technology solutions internally, ensuring teams are trained and able to integrate automation into daily work.
- Translate business needs into requirements that guide technical teams—demonstrating strong functional understanding of technology without requiring deep coding expertise.
Platform & Systems Operations
- Provide executive oversight for the claims and bill review platform, ensuring stability, performance, and compliance.
- Where direct experience in claims/bill review is absent, demonstrate transferable expertise in SaaS or healthcare-tech enabled software platforms—ensuring familiarity with workflows, client integrations, and platform scaling challenges.
- Partner with Technology and Compliance to ensure platforms meet industry security, privacy, and regulatory standards.
Process Excellence & Scalability
- Lead continuous improvement initiatives to standardize workflows, eliminate inefficiencies, and improve cost-effectiveness.
- Implement automation and best practices across operations to ensure scalability as the company grows.
- Build and manage operational dashboards that provide executive visibility into key performance outcomes.
Executive Leadership
- Serve as a key member of the executive leadership team, aligning operations with corporate growth strategies.
- Provide operational insights to shape executive decision-making.
- Act as cultural leader, fostering a collaborative, high-performing, and adaptable organization.
Qualifications
- Master’s degree in Business Administration (MBA) or equivalent combination of education and experience.
- 10+ years of senior leadership in healthcare operations, cost containment, SaaS operations, or technology-enabled services.
- Strong record of leveraging technology and automation to drive operational efficiency and scalability.
- Experience overseeing claims platforms, bill review systems, or equivalent SaaS/healthcare tech platforms (preferred).
- Proven ability to collaborate with technology teams to design and implement automation/AI-driven solutions.
- Strong client-facing presence with demonstrated success managing executive relationships.
- Financial and business acumen, with experience in budget and operational P&L management.
- High integrity, collaborative leadership style, and results-driven mindset.
Location: Hybrid
Classification: Salary Exempt
Status: Full-time Regular
Salary Range: $250,000 – $275,000 anually
How to Apply
To be considered for this role, please apply through our LinkedIn job posting. By clicking “Apply Now,” you will be redirected to LinkedIn to complete the official application. Applications submitted through other channels will not be reviewed.
